Be Responsible BetMcLean want you to enjoy your gaming experience with us across all our channels. We promote the healthy use of our products and encourage our customers to bet with care. Throughout this section we offer you guidelines and instructions on how to stay in control and maintain a balanced approach so that you continue to enjoy your experience.
If at any point this stops, please be aware that we have a number of control tools that will help you control your activity. There are also many confidential organisations where you can seek help and advice. Customers who believe they have a gambling problem are urged to seek help. If you need to talk to someone about problem gambling, please click here for contact details of confidential organisations that can offer the right support.
Staying In Control To stay in control please consider the following:
- Gambling should be entertaining and not seen as a genuine way of making money;
- Avoid chasing losses;
- Only gamble what you can afford to lose;
- Don’t let gambling interfere with your daily responsibilities;
- Know your limits and be clear about them before you start to gamble. When you reach these limits be it the time or money you spend gambling, stop;
- If you need help, set a deposit limit to control the amount you can spend;
- If you need to have a break from gambling, time out or self-exclude.
Problem gambling is a compulsion to continue gambling despite the negative consequences it may have. If you are unsure whether or not your (or someone else’s) gambling has become a cause for concern please ask yourself the following:
- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
- Have you recently tried to stop gambling but were unsuccessful?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Have others ever criticised your gambling?
- Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
- Are you reluctant to spend “gambling money” on anything else?
- Have you lost interest in your family, friends or interests?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
- The more you answer ‘yes’ to the above questions, the more likely your gambling has become a concern.
- How BetMcLean Can Help?
- BetMcLean are committed to helping you stay in control so that you can continue to enjoy your experience here with us. The below options are available to assist you in gambling responsibly.
- If you have any questions in relation to these options, please contact the Customer Service Team: UK: 0808 23 89 682
Account History You can easily access information on your bet and full history of transactions, withdrawals and deposits through ‘My Account’ section on desktop. Your balance is always available at the top of the screen when logged in.
Deposit Limits You can set a personal daily, weekly or monthly deposit limit in the My Account section, under the Responsible Gaming tab on desktop. This limit is controlled exclusively by you, meaning our Customer Service team cannot override this limit. The daily limit resets every 24 hours, the weekly limit resets every 7 days and the monthly limit resets every 28 days. If you lower the amount of your deposit limit the change will become effective immediately. If you raise the amount of the deposit limit the change will be registered, however it will take 24 hours to be effective in order to comply with regulatory requirements. UK users are required to reconfirm their limit increase via a pop up that will be received on log in after the 24 hours have elapsed. You can remove previously set deposit limits by entering 0 in the fields above. Removal of the deposit limit will also be subject to a time delay, and require further confirmation from UK users.
Time out BetMcLean allow you to take a break from your account from all of our betting channels. This will prevent you from using the account in all channels for a period up to 6 weeks as determined by you, including login and making deposits. This can be done in the My Account section, under the Responsible Gaming tab on desktop, otherwise contact customer service via phone on UK 0808 23 89 682, live-chat or email [email protected]. Once the time out has been set, the account will remain blocked until the time out period has expired. The account will be automatically re-activated once the time out period ends and we will do all we can to prevent new accounts being opened. You will also be removed from our promotional mailing list. If you are a BetMcLean mobile user or Social Media follower, we advise you to take the necessary steps to prevent you from receiving content from us e.g. turn off notifications.
Self-Exclusion BetMcLean allow you to self-exclude from any or all of our betting channels. This will prevent you from using the selected channels for a period between 6 months to 5 years as determined by you. This can be done in the My Account section, under the Responsible Gaming tab on desktop, otherwise contact customer service via phone on UK 0808 23 89 682, live-chat or email [email protected]. In the event that you exclude yourself from all product offerings, you will be unable to make any deposits to your account. Once the self-exclusion has been set, the account will remain blocked until the exclusion period has expired and we will do all we can to prevent new accounts being opened. You will also be removed from our promotional mailing list. If you are a BetMcLean mobile user or Social Media follower, we advise you to take the necessary steps to prevent you from receiving content from us e.g. turn off notifications.
Staff Training All our Customer Service and shop staff receive an intensive training course which covers Responsible Gambling. Underage Gambling To prevent underage gambling, an automated Age and Identity verification check occurs at the point of successful registration. In the case that we are unable to ascertain a match to an 18’s or over database, a physical copy of ID will be requested from the customer which must be provided within 72 hours. Our efforts must be complimented by user behaviour so we ask that if young people have access to a computer with Internet access, you take care to keep your username, password and deposit details confidential and ensure to log out of your BetMcLean account. Underage gambling is a criminal offence as per our Great UK Gambling Commission social responsibility code 3.2.11-2. There are also a number of internet filtering softwares which can be installed on your computer to protect minors. Such software provides the ability to control content displayed, block websites and set up passwords to prevent gambling websites being available to underage players. E.g.
Help & Advice If you believe you may have a problem with gambling, or know someone who does, please seek help with the below confidential organisations. They will offer you the right support and help you combat this problem
- GamCare GamCare is a registered charity that takes a non-judgemental approach to gambling. They strive to develop strategies that will improve the understanding of the social impact of gambling; promote a responsible approach to gambling; and address the needs of those adversely affected by a gambling dependency. For telephone support and counselling Freephone the UK National Gambling Helpline 0808 802 0133 between 8am – midnight 7 days a week.
- Dunlewey If you live in Ireland and need to talk to someone about problem gambling, Dunlewey Addiction services can provide you with support, advice, information and referral. Please contact 0800 088 6725 (NI) and 1800 936725 (ROI) or visit Dunlewey.net.
- Gamble Aware GambleAware is an organisation devoted to promoting responsibility in gambling by increasing awareness, improving education, providing help and support and funding treatment for problem gambling. UK users can visit www.gambleaware.co.uk or Freephone 0808 802 0133 between 8am – midnight 7 Days a Week.
- Gamblers Anonymous Gamblers Anonymous is a worldwide non-profit organisation of people who share the problem of compulsive gambling and work together to solve it.
- Gambling Therapy Helpline Gambling Therapy is a global online support service in numerous languages for people that have been adversely affected by gambling. They offer support services via a text based helpline, online groups and forums, email and information on local resources around the world.
- GamblingCare.ie is an online site which provides helpful information about gambling and problem gambling in Ireland. It also provides useful contact information for support services.